ABOUT LTIMESTUDIO

LTimestudio is the Philippines’ largest retailer of fashion and sports watches with close to 100 LTimestudio boutiques and Department Store locations. We are proud to be the exclusive distributors of over 40 watch brands from Fossil, Michael Kors, DKNY, Skagen, Adidas, Timberland, Superdry and more.

Our goal is to be able to provide you with the best selection of watches in the Philippines, at a competitive price and with great customer service. Shopping with us ensures you will always have 100% authentic products, with warranty, and a safe & secure payment.

HOW TO BUY

  1. Browse over the homepage and select the item you want to purchase.

  2. Details and other options for your selected item will be displayed on the page. Hover your mouse over the photo of the product to be treated to a zoom in look. Once every detail is completed, click on “Add to Cart”

  3. To add more items to your cart, simply select "Continue Shopping" or when you're happy with all items available on your cart, click on “Proceed to Check Out”.

  4. Once you've been redirected to the Shopping Cart Summary, you will see the item you have ordered. You can adjust the quantity of your orders or remove them from your cart. To add more items to your cart, simply select "Continue Shopping". Once done, click on “Proceed to checkout”.

  5. If you haven’t registered yet, please input your email address and click “Create an Account”, but if you’re done with the registration, please input your registered email address and password and click “Sign in”.

  6. Under Addresses page, please check your registered address for DELIVERY and BILLING. If you have special note on your order, write it on the space provided. Once done, click “Proceed to checkout”.

  7. Cliqnship will be the default courier. Please click the checkbox upon agreeing to the Terms and Condition. We also have a gift option if you want your order to be wrapped.

  8. Please select your preferred payment method. To see instructions for each payment method, go to Payment Instructions. Please note that selecting PayPal, SmartHub MasterCard or DragonPay will automatically direct you to their checkout page.

  9. Once done, you will receive an email confirmation from us. Thank You for shopping!

PAYMENT INSTRUCTIONS

How to Pay via SmartHub Mastercard

1. Select SmartHub Mastercard on the payment options. Selecting SmartHub will automatically direct you to the SmartHub Checkout page.

2. Click “I confirm my order” for order confirmation.

3. This page will appear and click the Mastercard Logo.

4. Enter required card information. Then click “Pay Now”.

How to Pay via Paypal

  1. Select PayPal on the payment options. Selecting Paypal will automatically direct you to the Paypal Checkout page.

  2. Check if amount indicated is correct, and then login to your Paypal account.

  3. Select your fund source and confirm card and payment details by clicking pay now.

  4. Check your email for your Paypal receipt and invoice. There is no need to email it to us as we automatically receive Paypal notifications once a payment has been made to our account.

How to Pay via Dragonpay

  1. Select DragonPay on the payment options.

  2. Click “I confirm my order” for order confirmation.

  3. You will be directed to the DragonPay page. Select your preferred fund source from the drop-down menu.

  4. Take note of the DragonPay generated reference number. Input your email address to receive payment instructions or simply click on the link provided. Please note instructions for each Fund Source may differ depending on the bank policy.

  5. Check your email for the selected fund source-specific instructions and complete your payment accordingly. Please make sure all steps have been followed, otherwise, payment may be rendered invalid.

  6. Pay due amount through preferred payment channel. Please make sure to take note the Bank, DragonPay Reference number, Account Number, Account Name and Amount. When deposit is completed, go to the provided link from the instruction, and fill up the details within the same day to validate.

  7. Once your payment has been confirmed, you will receive payment confirmation from Dragonpay. This can take up to 24 hours. There is no need to email it to us as we automatically receive Dragonpay notifications once a payment has been successfully confirmed to our account.

SHIPPING AND DELIVERY

1. How do you ship your orders?

The shipping courier will depend on where the order will be sent to.

Metro Manila deliveries – Cliqnship

Provincial – LBC

2. How do I track my order?

Once we sent the tracking number. You can track your delivery in this site http://cliqnship.com/ .

a. Put the tracking number in “EXPRESS TRACK”. Click “TRACK NOW”.

b. You can check the status of your delivery.

FOR METRO MANILA:

FOR PROVINCIAL:

NOTE: For provincial, there is another tracking number/other waybill No. that you can track on http://www.lbcexpress.com/.

3. How can I track Provincial or International orders?

a. Go to http://www.lbcexpress.com/ and put in the tracking number, click “Trace”.

b. Here’s the details of your item. If you have questions, you can directly call LBC Customer Service.

RETURNS AND EXCHANGE POLICY

LTimestudio Guarantee – Shop with Confidence!

  • Since we are the exclusive distributors of the brands we retail online and offline, with each purchase you are guaranteed to receive a genuine brand new product that comes in the original packaging from the manufacturer. They come with the guarantee against manufacturer defects from both the Brand and from LTimestudio.
  • You should beware of buying from companies/websites/Facebook pages who are not official suppliers as they are unable to deal with the manufacturer directly and offer you the support you may need in the event of a problem, or obtain replacement parts.
  • Bracelet adjustments are free, please visit any of our stores (link to store list) and have your watch adjusted by us. Simply present proof of purchase from ltimestudio.com, receipt and warranty card.

It is the duty of the customer to properly inspect the item when received. If you spot a visual defect such as a scratch, dent, or corrosion, please do not accept the item.

Items purchased from the site can be returned and exchanged within 7 days after date of purchase subject to the following conditions:

  • The merchandise has not been used.
  • The merchandise is in excellent condition, in sellable condition and is as good as new.
  • The back case of the watch has not been opened
  • The receipt and warranty card must be provided
  • The packaging material is complete, and is in sellable condition

Return and Exchange Procedure

We accept returns and exchanges for watches with material and workmanship flaws.

Step 1: To report flaws, write an email to us through customercare@ltimestudio.com describing the ff:

  •          Name:
  •          Reason for Return:

Please attach pictures of the watch along with the receipt.

Step 2: Expect a reply within 3-5 working days. We will inform you whether or not the flaws reported are valid under our Return and Exchange Policy. If you qualify, you will be issued a product replacement OR granted store credit to be used on www.ltimestudio.phdepending on the flaws.

Step 3: IF you qualify, fill up the return slip you received with your ordered product/s. Returns are shipped by the customer at their expense, also LTimestudio is not responsible for any damage the results in the shipping.

Step 4: Expect an Email notification that will be sent once the returned item/s reach/es our warehouse. You will also receive an email notification once inspection process is done.

FOR EXCHANGES: Exchanged items will arrive within 5-7 days for Metro Manila and 7-14 days for provincial orders, after receiving the email notification.

FOR REFUNDS: You will receive an email confirmation once item has passed inspection informing you that you qualify for a refund. This will be credited to your Account eWallet.

Warranty

In the rare case there is a manufacturer’s fault, you may be entitled to a warranty as dictated by the warranty conditions of the brand. You may check the warranty booklet provided when you received your item. We deal with warranty issues on a case to case basis, please contact us at customercare@ltimestudio.com

Battery

The batteries on all watches are factory fitted so the battery life on watches you purchase may vary. However, we do provide battery warranty for up to 3 months from the date of purchase. If your battery has run out within the warranty period, you may write to us at customercare@ltimestudio.com and we will assist you in changing your battery. If you are not covered by the warranty period anymore, we may replace the battery for you for a small fee, please write to us at customercare@ltimestudio.com

Bracelet/Strap Adjustments

Bracelet/Strap adjustments can be done for free at any LTimestudio outlet. Simply bring the receipt and warranty card as proof of purchase. If you need assistance, please write to us at customercare@ltimestudio.com

LTimeStudio Online Credits

LTimeStudio Online can grant a Store Credit. The Store Credit is like cash that can only be used online at the website. It is non-transferrable to another person or account and is not redeemable for cash. It may not be purchased. It is only provided to your account when purchased items have been refunded and Voucher Codes has been claimed. Purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the balance due.

How to use Store Credit

LTimeStudio Online Store Credit is stored in your account eWallet. Simply place a new order and your eWallet credit will be automatically deducted with the ordered amount, any applicable sales tax, and other charges. If the order total exceeds the store credit amount, the remaining balance must be paid for by cash or credit card.

Validity of Store Credit

Available Store Credits can be used immediately when granted for your future purchases on the LTimeStudio Online website. Store credits are valid for _______.

PRODUCT INFORMATION

General Watch Instructions

I. Analog Watch

A. Time Setting

  1. Pull out the crown to position 2.
  2. Be careful not to pull too hard on the crown or you risk damaging the internal watch components
  3. Rotate the crown clockwise to set to the desired time.
  4. Push the crown back to position 1.

B. Date Models

Date Setting

  1. Pull the crown out to position 2.
  2. Rotate the crown either clockwise or counter clockwise and set the date for the previous day.

(The direction that moves the date varies on different watch models)

Time Setting

  1. Pull the crown out to position 3.
  2. Rotate the crown counter clockwise to advance the time and continue until the day changes to the present day.
  3. Set to the correct time.
  4. Push back the crown to position 1.

(Do not change the date between the hours of 10pm and 2am. This is the time when the movement is in position to carry out the automatic date change, and any interference may cause damage to the movement)

C. Multifunction

Date Setting

  1. Pull the crown out to position 2.
  2. Rotate the crown counter clockwise to advance the date hand.
  3. Push the crown back to position 1.

Day and Time Setting

  1. Pull the crown out to position 3.
  2. Rotate the crown clockwise to advance hour and minute hands. The hand showing days of the week will also move with the hour and minute hand. Keep rotating until you reached the desired day.
  3. Push the crown back to position 1.

D. Chronograph

Time and Date Setting

  1. Pull the crown out to position 2.
  2. Rotate the crown clockwise until the previous day’s date is shown in the date window.
  3. Pull the crown out to position 3.
  4. Rotate the crown clockwise until the correct date is shown in the date window.
  5. Continue to rotate the crown to set correct am/pm time.

(24-hour hand moves together with the hour and minute hands. When setting the time be sure to check that the 24-hour hand is set properly.)

  1. Push back the crown to position 1.

(When the crown is in position 2, do not press the pushers. Otherwise the chronograph hands will move. Do not set the date between 9:00 p.m. and 1:00 a.m. to ensure accuracy)

Parts of the Watch Guide

Hand

an indicator made from a thin piece of lightweight metal that point to the hour, minute or seconds markers

Lug

thin metal rod fixed between the case horns which hold the spring bar onto which the bracelet or strap is attached.

Band

piece of material that wraps around the wrist to hold the watch in place; it can either be:

  • Bracelet- metal link watchband
  • Strap- watchband made of nylon, rubber and leather

Bezel

a ring around the case that secures the crystal

Crown

it is the knob/button outside the watch case that is used to set the time and date

Crystal

a transparent piece of material that you look through to read the time; it protects the watch dial

Dial

also known as the watch face; the plate set behind the hands and over the movement of a watch.

Index/Markers

a simple stick/line design hour indicator on an analog watch dial

Numerals

Roman and Arabic that are used to indicate time in the dial

Watch Care Tips

A. Leather Straps and Bracelets

  1. Avoid contact with water and dampness to prevent discoloration and deformation
  2. Avoid prolonged exposure to sunlight to prevent color from fading.
  3. Avoid contact of leather with greasy substances and cosmetic products.
  4. Do not use leather cleaners on straps but instead use soft, clean cloth to wipe the strap.
  5. Avoid using the watch for a few days to dry the moisture when straps were soaked with sweat.
  6. Rinse bracelet under a lukewarm running water without getting the watchcase wet, then dab dry with a cotton cloth.

B. Watch Crystal

  1. Watch crystal that are made from mineral glass should be kept away from keys, tools, coins, and anything else which may scratch it.
  2. Don’t drop or allow watches made of mineral glass to get any heavy hits since it may shatter.
  3. Scratches that are deep should be immediately brought to the watch service center to prevent water seeping in.

C. Watch Casing

Scratches:

  1. Store in a soft cloth or in the box that came with it.
  2. Keep watches away from keys and other jewellery especially diamonds.
  3. Avoid using tools that may damage the watch.
  4. Avoid wearing your watch on your dominant hand which may cause a lot of scratches on the watch as you work with your hands.

Chemicals:

  1. Do not apply any chemicals on your watch.
  2. Keep watches away from chemicals, solvents and gases since these may cause deterioration, discoloration and other damage to the watch casing and bands.
  3. Chemicals may also destroy watch face and/or movement if it enters the watch.
  4. Do not use any polishing cloth or polishing cream on your watch case, bracelet and glass.

D. Temperature and Magnetism

  1. Do not expose watch to extreme temperature.
    1. Exposing watch to high temperature may cause the watch to malfunction, shorten battery life or damage certain components.
    2. Excessive heat may also damage the dial and strap.
    3. Leaving the watch in extreme cold temperatures may show inaccurate time.
  2. Do not put your watch near magnetic objects like TV, PC speakers, handbag clasps, hair dryers, electric razors, refrigerators and mobile phone as this may result in gain or loss of time.

E. Watch Cleaning

  1. Wipe your watch with a clean, soft cloth regularly.
  2. Clean smudges, fingerprints, sweat and dust from watch each time you remove your watch.

Water Resistance Guide

Category

Feature

Usage

Water Splashes

Rain

Bathing/Swimming

Scuba Diving

Professional Deep water Diving

Diver*

200 M

660 ft

20 ATM

YES

YES

YES

YES

NO

High Grade Water Resistant

150 M

500 ft

15 ATM

YES

YES

YES

NO

NO

100 M

330 ft

10 ATM

YES

YES

YES

NO

NO

General Water Resistant

50 M

165 ft

5 ATM

YES

YES

NO

NO

NO

30 M

100 ft

3 ATM

YES

YES

NO

NO

NO

10 M

33 ft

1 ATM

Accidental Wetting

NO

NO

NO

NO

Non Water Resistant

-

NO

NO

NO

NO

NO

* Diver’s watch should be checked regularly before going into the water.

Glossary of Watch Terms

Analog

a watch that uses hands to tell the time

Aperture

a small opening/window found on the dials of some watches in which certain indications are given such as hour and date

Automatic

a mechanical watch whose mainspring is wound by the movements or accelerations of the wearer’s arm; it is also called self- winding.

Band

piece of material that wraps around the wrist to hold the watch in place; it can either be:

  • Bracelet- metal link watchband
  • Strap- watchband made of nylon, rubber and leather

Bezel

a ring around the case that secures the crystal

Bi-directional bezel

a bezel that can be rotated either clockwise or counter clockwise.

Buckle

the fastening for a strap, consisting of a keeper and tongue.

Case

metal or plastic container/housing that contains the internal part of the watch and protects the watch movement from dust, damp and shocks.

Caseback

the cover on the back of a watch which protects the movement.

Chronograph

a watch with a stopwatch function

Chronometer

a precision watch that meets the accuracy standards set by COSC (Contrôle Officiel Suisse des Chronomètres, the Official Swiss Chronometer Testing Institute) in Switzerland

Complication

a watch with functions other than timekeeping such as perpetual calendar and Tourbillon

Crown

it is the knob/button outside the watch case that is used to set the time and date

Crystal

a transparent piece of material that you look through to read the time; it protects the watch dial

Dial

also known as the watch face; the plate set behind the hands and over the movement of a watch.

Digital display

numerical indication of the time

Dual (duo) time

describes a watch that simultaneously gives the time in two time zones

Hand

an indicator made from a thin piece of lightweight metal that point to the hour, minute or seconds markers

Jewels

synthetic rubies used as bearings for gears in mechanical watch to minimize friction and wear

Keeper

loops on a watch strap which keeps the end of the strap in place once it has been fastened.

LED (light emitting diode)

electronic component which lights up when an electric current travels through it.

LCD (Liquid crystal display)

show a numeric display continuously by means of the liquid held in a thin layer between two transparent plates.

Lug

thin metal rod fixed between the case horns which hold the spring bar onto which the bracelet or strap is attached.

Luminous marker

markings that glows which allows the watch to be used in total darkness without having to press a button on the watch.

Mainspring

provides the power/energy to drive a mechanical watch movement.

Mechanical movement

a movement based on mainspring which is wound by hand

Mineral glass

ordinary glass that is treated to make them more resistant to scratches

Mother-of-pearl (MOP)

shiny, milky interior shell of the freshwater mollusc that is sliced thin and used on watch dials

Movement

the motor of a watch that makes it keep time and perform functions.

Power reserve

the amount of energy stored to keep a watch running

Power reserve indicator

shows when the watch will soon need a new battery or winding

PVD (Physical Vapor Deposition)

process of coating by physical transfer of microscopic particles to a material such as steel

Quartz movement

an electronic watch movement with a quartz crystal that move back and forth when a current is applied to it; the power to run the watch is normally provided by a battery or a capacitor.

Rose gold

a softly hued gold that contains the same metals as yellow gold but with a higher concentration of copper in the alloy.

Rotor

half-disc of heavy metal which is made to rotate inside the case of an automatic watch that winds the mainspring

Sapphire crystal

made from synthetic sapphire which has the ability to withstand scratching.

Screw down crown

the crown is threaded and tightens to the case by screwing the crown into a matching threaded tube that is part of the case. The crown has a gasket that is compressed & seals the opening when the crown is tightened - thus ensuring water resistance.

Setting (time)

Process of bringing the hands of a watch to the position corresponding to the exact time

Shock resistance

a watch's ability to withstand an impact equal to that of being dropped onto a wood floor from a height of 3 feet.

Skeleton case

a watch case with a transparent front or back which allows the watch's movement to be seen

Spring bar

a metal pin used on most straps to fasten them to the watch case.

Stainless steel

an iron-carbon alloy with a minimum of 10.5% chromium content; the name originates from the fact that stainless steel does not stain or corrode as easily as ordinary steel

Sub-dial

a small dial used for any of several purposes such as keeping track of elapsed minutes or hours on a chronograph or indicating the date.

Swiss A.O.S.C.

A mark identifying a watch that is assembled in Switzerland with components of Swiss origin

Swiss made

term defined in Swiss law and should only be used when the watch passes the 3 requirements: (1) movement is Swiss; (2) movement is cased up in Switzerland and (3) manufacturer carries out the final inspection in Switzerland

Tachymeter

an instrument for measuring speed over a predefined distance

Titanium

a metal with a slightly darker/greyer appearance than Stainless Steel but is stronger and lighter than steel; its resistance to saltwater corrosion makes it particularly useful in diver’s watches.

Water resistance

the ability of the watch to withstand water to a certain extent

White gold

created from yellow gold by incorporating either nickel or palladium to the alloy to achieve a white color

Winding

operation consisting in tightening the mainspring of a watch which may be done manually or automatically


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